Terms of Service & Refund Policy

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Terms of Service & Refund Policy
Welcome to Kashaya Tantra. Please read these Terms of Service carefully before booking or purchasing any sessions, courses, or products. By making a booking or purchase, you agree to these terms.

 

1. Commitment to the Work

This work is deep, intimate, and transformational. It requires your full presence, honesty, and willingness to engage. By booking a session or course, you are committing to your own process.

Sessions and programs may bring you to moments of discomfort or resistance. Transformation often occurs at these thresholds. Pausing within the session to rest or breathe is welcome; however, postponing or discontinuing due to discomfort does not constitute grounds for a refund or rescheduling.

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2. Reciprocity, and Practitioner Discretion

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My work requires a significant investment of time, presence, and energetic focus. For this work to be effective and sustainable, it requires reciprocal commitment from the client.

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By entering into sessions or programs with me, you agree to:

• engage sincerely with the practices and guidance offered

• take responsibility for your own participation and integration

• abstain from recreational drugs and alcohol for the duration of our work together, unless otherwise disclosed and agreed upon in advance

Failure to uphold these commitments may compromise the integrity of the work and place undue strain on myself as the practitioner.

I reserve the right, at my sole discretion, to suspend or discontinue sessions if I determine that the process is not being respected or that the conditions required for effective work are no longer present. In such cases, no refunds will be issued.

By booking a session or program, you acknowledge and agree to these terms and to engage with the work in good faith.

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3. Boundaries and Consent

All practices are guided by mutual consent and respect. Boundaries will always be discussed and agreed upon in advance. You retain sovereignty over your body and choices at all times.

You may pause within a session if something feels overwhelming, and this will be honoured. However, once a booking is confirmed, the time slot is reserved exclusively for you. Pausing does not extend to postponing or rescheduling.

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4. Confidentiality

All sessions are private and confidential. Information shared will not be disclosed unless required by law.

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5. Scope of Practice and Responsibility

These services provide support for personal growth and transformation but do not replace medical or psychological treatment. I do not diagnose, prescribe, or offer medical treatment. You remain responsible for your own health, choices, and outcomes, and you are encouraged to seek independent medical or psychological support as appropriate.

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6. Suitability and Informed Participation

By booking, you confirm that you are emotionally and physically able to participate in this work, will disclose relevant health or psychiatric information, and will not attend sessions under the influence of substances including recreational substances. If acute instability emerges, sessions may be paused or referred to other support. No outcomes are guaranteed.

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7. Refund & Cancellation Policy

• 1:1 Sessions: Payments secure your booking and are non-refundable. Choosing to discontinue due to discomfort is understood as part of the process and is not grounds for a refund or reschedule. Sessions may be rescheduled in cases of serious illness with reasonable notice. If I must cancel due to illness or unforeseen circumstances, the session will be rescheduled at the earliest available time.

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• Digital Courses & Online Products: All digital product and course sales are final. Because access is granted immediately upon purchase, refunds are not available. If you experience technical difficulties accessing your purchase, please contact me within 7 days at marcelle@kashayatantra.com, and I will ensure you receive access to the product you paid for.

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8. Payment Terms

All payments must be made in advance unless otherwise agreed. This is a 50% deposit to secure your dates in my calendar, and the difference is to be paid in full on the day of our first session together​. Failure to make payment as agreed will result in immediate suspension or termination of services. No further sessions will be provided until payment is received.

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9. Governing Law

All agreements are governed by the laws of South Africa.